Home
Products
ProScore
What's New
Features
Requirements
FAQ
Updates
ProSchool
What's New
Features
Requirements
FAQ
Updates
Electronic Scoring
Order
Contact
Search


ProScore Frequently Asked Questions

Click on a question from the list below to see the answer.


I use my home computer to build the meet, but we use a different computer during the meet, how do I transfer the data to the other computer?

Use the Backup/Restore utility on the Utilities menu to make a backup of your data onto a flash drive.  You can then take that flash drive to the other computer and perform a restore.  You will then have an exact copy of your ProScore data on the other computer.

top.gif (88 bytes) Go to Top


How do I transfer my ProScore v4 data into ProScore v5?

Option #1 - Backup/Restore - Transfers your entire ProScore v4 database into ProScore v5.
Open ProScore v4 and use the Backup/Restore utility on the Utilities menu to make a backup of your data.  Then open ProScore v5 and use the Backup/Restore utility on the Utilities tab to restore the backup.  During the restore operation the data will be converted from v4 to v5.  The reverse of this, trying to restore a v5 backup into v4, is not supported.  The only way to take information from v5 back into v4 is to use ProScore Transfer Files (PTF).

Option #2 - ProScore Transfer Files - Transfers a single meet
In ProScore v4, select the meet you want to transfer and click the File menu and choose Export to ProScore Transfer File.  Enter a filename and click Export.  Open ProScore v5 and click the Import icon and select ProScore Transfer File.  Select the PTF file you just created and click Open.  Go through each of the different types of data and verify the matching and then click Import.

top.gif (88 bytes) Go to Top


How can I use ProScore v5 over a network to share my data on more than one computer?

Instructions Coming Soon!

top.gif (88 bytes) Go to Top


I have Windows 7, how do I install the drivers for the USB Junction Box?

The only way ScoreGen can communicate with your USB Junction Box (JBox) is when the drivers for it have been correctly installed into Windows.  Windows will attempt to install the drivers the first time you connect the JBox to your computer.  However, Windows will not be able to install them because it won't be able to locate them.  Windows doesn't know where to look.  So, in the following steps will we will tell Windows where to find the drivers and install them.

  1. Make sure you have the latest version of ProScore installed.  This will insure that you have the latest drivers downloaded.  The latest update can always be downloaded from the ProScore Updates page.
     

  2. Connect the JBox to your computer.  Windows will attempt to install the drivers but will be unable to locate them.  You will get a message like this.  If you don't get a message like this, it might be because you had already connected the JBox to your computer earlier.  Or, sometimes Windows will simply not display this message.  Either way, proceed to Step #3.

    You can simply close this dialog and continue with the next step.
     

  3. Go to the Start Menu and right-click on Computer and then select Properties.

     

  4. On the System Properties Control Panel screen, click the Device Manager link on the left.

     

  5. On the Device Manager screen, locate the "ProScore USB Junction Box" which should be displayed under Other Devices and have a yellow exclamation point .  Right-click on the "ProScore USB Junction Box" entry and select Update Driver Software...

    If the JBox is listed as "Unknown device" instead of "ProScore USB Junction Box", then unplug the USB cable and plug it back in.  If the "ProScore USB Junction Box" in not displayed under Other Devices but is instead listed under Universal Serial Bus controllers, then you can stop here.  Your drivers are already installed.
     

  6. You will then be asked how you want to search for the drivers.  Select the option to "Browse my computer for driver software".

     

  7. In the box you can type in C:\ProScore\JBox or you can click the Browse button to locate the folder where the drivers are saved.  The default location is C:\ProScore\JBox.  Click Next to start the driver installation.  If you are using ProScore v5 then the default location is C:\ProScore5\JBox.

     

  8. Windows will now install the drivers.

     

  9. During the driver installation you will get a message similar to this.  Don't worry.  Everything is fine.  Simply select the "Install this driver software anyway" option.

     

  10. After a minute or two Windows will finish installing the drivers and you are ready to go!!!

top.gif (88 bytes) Go to Top


I have Windows 8.0, how do I install the drivers for the USB Junction Box?

The only way ScoreGen can communicate with your USB Junction Box (JBox) is when the drivers for it have been correctly installed into Windows.  Windows will attempt to install the drivers the first time you connect the JBox to your computer.  However, Windows will not be able to install them because it won't be able to locate them.  Windows doesn't know where to look.  So, in the following steps will we will tell Windows where to find the drivers and install them.

Windows 8 requires all drivers to be digitally signed and not be tampered with.  Our drivers are digitally signed but they have been modified by us to work correctly with our USB Junction Box.  As a result, Windows 8 will not allow the drivers to be installed unless Driver Signature Enforcement is disabled.  Follow these steps to temporarily disable Driver Signature Enforcement so the drivers can be installed.

  1. Make sure you have the latest version of ProScore installed.  This will insure that you have the latest drivers downloaded.  The latest update can always be downloaded from the ProScore Updates page.
     

  2. Connect the JBox to your computer.  Windows will attempt to install the drivers but will be unable to locate them.
     

  3. Go to the right-bottom corner of the screen and wait for the side menu to appear.  Click the gear icon with the title "Settings".

     

  4. Click on "Change PC Settings"

     

  5. Click on "General"

     

  6. Scroll down the the bottom under "Advanced Startup" and click on "Restart Now".

     

  7. Wait for the next screen to appear and then click on "Troubleshoot".

     

  8. Then select "Advanced Options".

     

  9. Then select "Startup Settings".

     

  10. Click the "Restart" button.

     

  11. Wait for your computer to reboot.  Then choose "#7 - Disable Driver Signature Enforcement" by pressing 7 or F7 on your keyboard.

     

  12. Wait for your computer to finish booting.  Once back on the Desktop, press the Win + X keyboard combination.  A menu will pop up and you can choose Device Manager.

     

  13. On the Device Manager screen, locate the "ProScore USB Junction Box" which should be displayed under Other Devices and have a yellow exclamation point .  Right-click on the "ProScore USB Junction Box" entry and select Update Driver Software...

    If the JBox is listed as "Unknown device" instead of "ProScore USB Junction Box", then unplug the USB cable and plug it back in.  If the "ProScore USB Junction Box" in not displayed under Other Devices but is instead listed under Universal Serial Bus controllers, then you can stop here.  Your drivers are already installed.
     

  14. You will then be asked how you want to search for the drivers.  Select the option to "Browse my computer for driver software".

     

  15. In the box you can type in C:\ProScore5\JBox or you can click the Browse button to locate the folder where the drivers are saved.  The default location is C:\ProScore5\JBox.  Click Next to start the driver installation.

     

  16. Windows will now install the drivers.

     

  17. During the driver installation you will get a message similar to this.  Don't worry.  Everything is fine.  Simply select the "Install this driver software anyway" option.

     

  18. After a minute or two Windows will finish installing the drivers and you are ready to go!!!

top.gif (88 bytes) Go to Top


I have Windows 8.1, how do I install the drivers for the USB Junction Box?

The only way ScoreGen can communicate with your USB Junction Box (JBox) is when the drivers for it have been correctly installed into Windows.  Windows will attempt to install the drivers the first time you connect the JBox to your computer.  However, Windows will not be able to install them because it won't be able to locate them.  Windows doesn't know where to look.  So, in the following steps will we will tell Windows where to find the drivers and install them.

Windows 8.1 requires all drivers to be digitally signed and not be tampered with.  Our drivers are digitally signed but they have been modified by us to work correctly with our USB Junction Box.  As a result, Windows 8.1 will not allow the drivers to be installed unless Driver Signature Enforcement is disabled.  Follow these steps to temporarily disable Driver Signature Enforcement so the drivers can be installed.

  1. Make sure you have the latest version of ProScore installed.  This will insure that you have the latest drivers downloaded.  The latest update can always be downloaded from the ProScore Updates page.
     

  2. Connect the JBox to your computer.  Windows will attempt to install the drivers but will be unable to locate them.
     

  3. Press the Win + C keyboard combination to bring up the Charms Bar, then click on the Settings charm.

     

  4. We need to head into the Modern Control Panel, so go ahead and click on the Change PC settings link.

     

  5. When the Control Panel opens, switch over to the Update & recovery section.

     

  6. Then click on the Recovery option on the left hand side.

     

  7. Once selected, you will see an Advanced startup section appear on the right hand side. You will need to click on the Restart now button.

     

  8. Once your computer has rebooted you will need to choose the Troubleshoot option.

     

  9. Then head into Advanced options.

     

  10. Then Startup Settings.

     

  11. Since we are modifying boot time configuration settings, you will need to restart your computer one last time.  Click the Restart button.

     

  12. Finally, you will be given a list of startup settings that you can change. The one we are looking for is Disable driver signature enforcement. To choose the setting, you will need to press the F7 key.

     

  13. Wait for your computer to finish booting.  Once back on the Desktop, right-click on the Start Menu or press the Win + X keyboard combination.  A menu will pop up and you can choose Device Manager.

     

  14. On the Device Manager screen, locate the "ProScore USB Junction Box" which should be displayed under Other Devices and have a yellow exclamation point .  Right-click on the "ProScore USB Junction Box" entry and select Update Driver Software...

    If the JBox is listed as "Unknown device" instead of "ProScore USB Junction Box", then unplug the USB cable and plug it back in.  If the "ProScore USB Junction Box" in not displayed under Other Devices but is instead listed under Universal Serial Bus controllers, then you can stop here.  Your drivers are already installed.
     

  15. You will then be asked how you want to search for the drivers.  Select the option to "Browse my computer for driver software".

     

  16. In the box you can type in C:\ProScore5\JBox or you can click the Browse button to locate the folder where the drivers are saved.  The default location is C:\ProScore5\JBox.  Click Next to start the driver installation.

     

  17. Windows will now install the drivers.

     

  18. During the driver installation you will get a message similar to this.  Don't worry.  Everything is fine.  Simply select the "Install this driver software anyway" option.

     

  19. After a minute or two Windows will finish installing the drivers and you are ready to go!!!

top.gif (88 bytes) Go to Top


I have Windows 10, how do I install the drivers for the USB Junction Box?

The only way ScoreGen can communicate with your USB Junction Box (JBox) is when the drivers for it have been correctly installed into Windows.  Windows will attempt to install the drivers the first time you connect the JBox to your computer.  However, Windows will not be able to install them because it won't be able to locate them.  Windows doesn't know where to look.  So, in the following steps will we will tell Windows where to find the drivers and install them.

Windows 10 requires all drivers to be digitally signed and not be tampered with.  Our drivers are digitally signed but they have been modified by us to work correctly with our USB Junction Box.  As a result, Windows 10 will not allow the drivers to be installed unless Driver Signature Enforcement is disabled.  Follow these steps to temporarily disable Driver Signature Enforcement so the drivers can be installed.

  1. Make sure you have the latest version of ProScore installed.  This will insure that you have the latest drivers downloaded.  The latest update can always be downloaded from the ProScore Updates page.
     

  2. Connect the JBox to your computer.  Windows will attempt to install the drivers but will be unable to locate them.
     

  3. Click on the Notifications icon at the lower-right corner of the screen by the date and time.

     

  4. The Action Center will be displayed.  Click on the "All Settings" link.

     

  5. On the Settings screen, select the Update & security option.

     

  6. Click on the Recovery option on the left hand side and then click the Restart Now button under Advanced Startup.

     

  7. Once your computer has rebooted you will need to choose the Troubleshoot option.

     

  8. Then head into Advanced options.

     

  9. Then Startup Settings.

     

  10. Since we are modifying boot time configuration settings, you will need to restart your computer one last time.  Click the Restart button.

     

  11. Finally, you will be given a list of startup settings that you can change. The one we are looking for is Disable driver signature enforcement. To choose the setting, you will need to press the 7 or F7 key.

     

  12. Wait for your computer to finish booting.  Once back on the Desktop, right-click on the Start Menu or press the Win + X keyboard combination.  A menu will pop up and you can choose Device Manager.

     

  13. On the Device Manager screen, locate the "ProScore USB Junction Box" which should be displayed under Other Devices and have a yellow exclamation point .  Right-click on the "ProScore USB Junction Box" entry and select Update Driver Software...

    If the JBox is listed as "Unknown device" instead of "ProScore USB Junction Box", then unplug the USB cable and plug it back in.  If the "ProScore USB Junction Box" in not displayed under Other Devices but is instead listed under Universal Serial Bus controllers, then you can stop here.  Your drivers are already installed.
     

  14. You will then be asked how you want to search for the drivers.  Select the option to "Browse my computer for driver software".

     

  15. In the box you can type in C:\ProScore5\JBox or you can click the Browse button to locate the folder where the drivers are saved.  The default location is C:\ProScore5\JBox.  Click Next to start the driver installation.

     

  16. Windows will now install the drivers.

     

  17. During the driver installation you will get a message similar to this.  Don't worry.  Everything is fine.  Simply select the "Install this driver software anyway" option.

     

  18. After a minute or two Windows will finish installing the drivers and you are ready to go!!!

top.gif (88 bytes) Go to Top


[Home] [Products] [ProScore] [ProSchool] [Electronic Scoring] [Order] [Contact] [Return Policy] [Privacy] [Search]

Send mail to webmaster@aegroup.com with questions or comments about this web site.
Copyright 2008 Auburn Electronics Group
Last modified: September 21, 2015